Our Safety Measures

Delivery & Refund

DELIVERY/SHIPPING

The Orange Twigs Cafe uses highly reliable third party delivery partners such as ShadowFax for all direct order deliveries. Your basic information necessary for coordinating the delivery, such as Name, Phone Number and Address will be shared with the deliver partner. A rider will be automatically assigned to your order soon after it has been successfully placed. The order is usually delivered within 20-40 minutes after being successfully placed, subjected to rider availability, distance to your location and traffic conditions.

MODIFICATION / CANCELATION OF THE PLACED ORDER

The online order once placed cannot be modified or cancelled via any digital medium. You can get updated on the status of the order by calling us directly. In case the order which is paid through digital payment method is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by The Orange Twigs Cafe. This refund will be returned on the actual source within 5 to 7 working days. However, we are not responsible for any delay on the bank side.

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