Terms & Conditions

ORDER DELIVERY

Delivery of orders are subjected to your address falling in the defined delivery area of the nearest restaurant. The delivery address being mapped to the nearest restaurant that delivers in your area and online availability of the restaurant. In case the delivery locality is not listed in the restaurant locator, delivery of orders cannot be placed; However you may choose to pick up your order from the nearest Orange Twigs outlet. 

MENU

The menu is displayed as per the availability of the menu items in the mapped restaurant. In case certain menu items are not listed in the menu page, the particular restaurant does not carry those items in the menu. In case of non-availability of ordered product at the mapped restaurant, the order would not be executed. Same would be informed by the restaurant near you. ALL PICTURES SHOWN ARE FOR ILLUSTRATION PURPOSE ONLY, ACTUAL PRODUCT MAY VARY DUE TO PRODUCT ENHANCEMENT.

COUPONS

Only Orange Twigs authorised e- Coupons shall be applicable for online order. The complete code has to be punched in the coupon section for availing the coupon. The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order. Orange Twigs holds the right to accept or reject any coupon without giving any prior reason whatsoever. The coupons are valid for specified period only and will not be accepted after the expiry of the validity period. Coupons cannot be clubbed with any other offer / scheme. Please announce the coupon and coupon code to the order taker while placing the order at the outlet. In case of online order, put the coupon code in defined field while placing the delivery. Only one coupon is valid per order. Offer valid only in participating restaurants.

MODIFY / CANCEL THE ONLINE ORDER

The online order once placed cannot be modified or cancelled via any digital medium. You can get updated on the status of the order by calling the restaurant directly. In case the order which is paid through digital payment method is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by The Orange Twigs Cafe. This refund will be returned on the actual source within 5 to 7 working days. However, we are not responsible for any delay on the bank side.

LIMITED AREA OF DELIVERY

Prices are exclusive of all taxes. Prices subject to change without prior notice. Total amount will be rounded off to the nearest rupee. Delivery guarantee is applicable at the first barrier point (security guard/reception etc.). The Orange Twigs Cafe does not penalize its drivers for late delivery. The Orange Twigs Cafe reserves the right to withdraw the service guarantee without prior intimation. Conditions apply.

INFORMATION SECURITY

The information we gather from you helps us personalise and continually improve your ordering experience at The Orange Twigs Cafe through various channels like Zomato, Swiggy, website, information provided by you during ordering process at the outlet, etc.

We use your information to assist you in handling your orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers. We also update our records and generally maintain your accounts with us, display your saved order and customer reviews, recommend products and services that might be of your interest such as combos. We further use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf

WE GATHER FOLLOWING TYPES OF INFORMATION FROM YOU:

We receive and store any information you provide us on our website to place order or give us in any other way like sharing feedback, concerns, official social media interaction, ordering in restaurant information collected through aggregators during ordering and delivery like Swiggy, Zomato, etc. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. Information like your name, email, mobile number, address is mandatory for delivery orders. We also use the information that you provide for sending you digital invoice, SMS for feedback etc

We may receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you location-based services, such as to correctly identify your location of delivery and other personalized content. We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses our websites. To help us make e-mails more useful and interesting, we may enable confirmation when you open e-mail from The Orange Twigs Cafe.

We might also receive information about you from other sources and add it to our account information.

By using our site , services you agree to our use of your information (including personal information) in accordance with our terms and conditions, privacy policy which may be amended from time to time by The Orange Twigs Cafe. You also agree and give us your consent for collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as mentioned in T&C and privacy policy. The Orange Twigs Cafe may be required to share your information with government agencies for the purposes of investigations, offences, frauds including of cyber incidents.

THIRD PARTY LINKS

The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our privacy policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies

DO WE SHARE YOUR INFORMATION WITH ANYBODY ELSE?

Customer information is the most important part of our business and we take care this information on priority. We only share this information with our business partners for internal purpose to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations

HOW SECURE IS YOUR INFORMATION WITH The Orange Twigs Cafe?

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard 

We have implemented SSL on our website so that information collected from you is encrypted during transit as per International Security Standard IS/ISO/IEC 27001:2013.

We don’t store any of your credit card information.  While paying by credit card you are redirected to payment gateway for payment and come back to site after payment.

We have implemented security recommendations as per to safeguard your information as per ISO27001:2013 and PCI-DSS.

We encrypt and store your passwords in our website. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Orange Twigs’ account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.