Privacy Policy

This site is owned and operated by Rawnest Private Limited ("us", "we", or "our") on behalf of The Orange Twigs Cafe website (the "Service"). 

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://orangetwigs.com This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. We will not use or share your information with anyone except as described in this document . Please be sure to read this entire Privacy Policy before using or submitting information to this site.

CONSENT

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. 

INFORMATION COLLECTION AND USE

INFORMATION COLLECTION

Rawnest Private Limited may collect personally identified information (PII) from you that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly, or indirectly to you. Some examples of information we collect include the following:

• Contact Data. We collect your first and last name, delivery postal address, email address, telephone number, and other contact telephone/mobile data number
• Credentials. We collect passwords, password hints, and other information for authentication and account access. 
• Payment Data. We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number), the security code associated with your payment instrument.
• Order Information. We collect information about your orders like order history, favourite items and food choices.
• Content. We collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide to customer support.

We collect the above mentioned information at various points on the website journey. This will generally happen during:

• Account registration
• Visit Online ordering site to place order.
• Enter into a promotion online.
• Participate in a survey.
• Participate in reward programs
• Subscribe to our mailing list.
• Email or other voluntary communications
• Submit website feedback

Certain information is also collected automatically during your session:

Some examples of information we collect include: 

• Service Use Data: Data about the features of the website you use, the emails and advertisements you view, the products you purchase, the date and time you access the website, the pages you access while at the website, and the internet address of the website, if any, from which you linked directly to the website, and other similar information. 
• Device Connectivity and Configuration Data: Data about the type of device you use, the operating system and browser you use, your internet service provider, your device’s regional and language settings, and other similar information. This data also includes IP address, MAC address, device advertising Id (e.g., IDFA or AAID), and other device identifiers. 
• Location Data: Data about your device’s location, which can be precise (e.g., latitude/longitude data) or imprecise (e.g., location derived from an IP address or data that indicates a city or postal code level). 
• Information is also collected by tools like Google Analytics to view your site navigation to provide to good digital experience.

We also use cookies and other tracking technologies now and hereafter developed to collect this information. 

• Log Data: We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
• Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
• Local Storage We use Local Storage, such as HTML5 storage, to store information related to whether the user has chosen to "Remain Logged In" as well as tokens if third party services are used. Third parties with whom we partner to provide certain features on our Web site or to display advertising based upon your web browsing activity use Local Storage such as HTML 5 storage to collect and store information. Various browsers may offer their own management tools for removing HTML5 Local Storage 
• Web Beacons ("Tracking Pixels") Web beacons are small graphic images, also known as "internet tags" or "clear gifs," embedded in web pages and email messages. Web beacons may be used to count the number of visitors to the Web site, to monitor how users navigate the Web site, and to count content views. We may incorporate web beacons from third parties that allow us track our conversions, bring you advertising both on and off the Web site, and provide you with additional functionality, such as the ability to connect our Web site with your social media account. 
• Embedded Scripts An embedded script is programming code designed to collect information about your interactions with the Web site. It is temporarily downloaded onto your device from our web server or a third party with whom we work, is active only while you are connected to the Web site, and deleted or deactivated thereafter. 
• Location-identifying Technologies GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location

USE AND DISCLOSURE

Except as otherwise stated, we may use information collected via this website to improve the content of our website, to customize the website to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified. 

Rawnest Private Limited may use the personal information that you have submitted to restaurant and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

• opening, maintaining, administering and servicing users' accounts or memberships;
• To provide you with any restaurant or promotion information you may request.
• To process any online ordering.
• To determine the number of visitors to our websites and conduct reviews of our sites.
• To fulfil prizes, awards and purchases
• To provide services and support to users;
• To process, service or enforce transactions and send related communications;
• To respond to your questions inquiries, comments and instructions;
• To protect our systems from fraud and unlawful access;
• To improve our website, advertisements, products, and services;
• To send you promotional newsletters and marketing communications and other information on products or services that we consider will be of interest to you 
• To respond to specific requests from visitors.
• To keep you informed about any changes to our websites.
• To conduct marketing research.
• To analyse trends and usage, such as the efficiency of deliveries and store operations;
• To fulfilling any other business or commercial purposes at your direction or with your consent.

DISCLOSURE OF INFORMATION 

We disclose information about you as follows: 

• Internally - We may share statistics and personal information within its group of Companies including its subsidiaries , affiliates, joint venture partners and its current  and all future brands
• We may share information with any successor and franchisees to all or part of our business. For example, if part of our business is sold we may include your information as part of that transaction.
• Service Providers. We may use agents, vendors, consultants and other service providers to help it maintain and operate our website, payment processing, and for other reasons related to the operation of our business, and those companies may receive your information for that purpose. These companies may only use such information for the purpose of performing those functions and may not use it for any other purpose, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes. 
• Business Partners. We share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. 
• Promotions. Our Promotions may be jointly sponsored or offered by third parties. If you voluntarily choose to enter a Promotion, we share your information with third parties a set forth in the official rules that govern the Promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a Promotion, you agree to the official rules that govern that Promotion, and, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials. 
• Third Parties. We share your information with other third parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Web site) and in connection with tailoring advertisements, measuring and improving our Web site and advertising effectiveness, and enabling other enhancements.
• Merger or Acquisition. We may share your information if we are involved in a merger, acquisition, or sale of all or a portion of our  assets. In such event, you may be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your information, as well as any choices you may have regarding your information. 

YOUR RIGHTS AND CHOICES 

Review and Update of Account Information 

You have the right to access certain account information that you have voluntarily submitted to us through the Web site. You may correct, update, amend, delete, or remove that information by making the change within your online account. or contacting us as set forth in the section entitled “Contact Us” below. We will respond to your request for access within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Tracking Technologies Generally 

Most web browser applications (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. 

You can reset your device advertising Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. 

The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our apps by (i) for GPS data, disabling location in your device settings or disabling location permissions to that app; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You can stop collection of all location data via an app by uninstalling the app. 

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. If you disable cookies or other device tracking features, however, you may not be able to use certain functions of the Web site. 

Analytics and Advertising 

You may exercise choices regarding the use of cookies for analytics services 

Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). 

COMMUNICATIONS 

In order to provide service to you, we may send you communications related to your transactions, security or the administration of the Web site. From time to time, we may also send you other messages or updates about our Web site, or our promotions and other activities.

OPT- OUT

If you do not wish to receive promotional communications from us, you can opt out at any time by following the instructions provided in those communications or by contacting us as set forth in the section entitled “Contact Us” below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.

RETENTION PERIOD 

Rawnest Private Limited will retain User’s personal data for the period necessary for the execution of the services or to attend their requests or claims as long as this service is available. After this time, Rawnest Private Limited will keep retaining the data only to the extent necessary in order to fulfil its obligations provided by the law. 

When Users have given their consent for their personal data to be processed for the marketing purposes, their personal data will be retained until their consent is revoked.

THIRD PARTY LINKS

The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our privacy policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.

SOCIAL MEDIA FEATURES 

Our Web site may include social media features, such as the Facebook/Instagram Like button. These social media features may use tracking technologies to collect information about you, such as your IP address, which page you are visiting on the Web site, and may set a cookie to enable the social media feature to function properly. If you use social media features, information you post or provide access to may be publicly displayed on our Web site or by the third party service that you use. Similarly, if you post information on a third party service that references our Web site (e.g., by using a hashtag associated with Franchisee in a tweet or status update), your post may be used on or in connection with our Web Site. Also, both Franchisee and the third party may have access to certain information about you and your use of our Web Site and the social media features. Social media features are operated by a third party and governed by the privacy policy of the third party providing it. We are not responsible for and make no representations regarding the policies or business practices of any third parties and encourage you to familiarize yourself with and consult their privacy policies and terms of use. For further information on the service “Connect with Facebook” and for amending the relevant privacy settings related to such service, please consult the these websites directly.

ANALYTICS, ADVERTISING, AND RETARGETING 

Rawnest Private Limited has engaged third parties for analytics services. These third parties may use cookies and other tracking technologies to analyze your usage of our Web site. Information generated by these services may be transmitted to and stored by these third parties on servers in the India (or elsewhere) and these third parties may use this information for purposes such as evaluating your use of the Web site, compiling statistic reports on the Web site’ activity, and providing other services relating to Web site activity and other internet usage. 

We may also engage third parties to serve advertisements on the Web site and/or on other sites. These third parties collect and share information with us during your visits to this and other sites in order to provide advertisements about goods and services likely to be of greater interest to you, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Web site, help us serve relevant internet banner advertisements on our Web site and on other sites, and track use of our internet banner advertisements and other links from our marketing partners' sites to our Web site. Rawnest Private Limited may use the information collected on its Web site for online behavioural advertising purposes including retargeting and to customize ads to you when you visit third party sites.

SITE BROWSING:

Any material/ contents downloaded or otherwise obtained through the use of the site is done at your own discretion and risk. Although Rawnest Private Limited takes full precaution and care against viruses in the Content present or sent through the website but Rawnest Private Limited and / or its associates and affiliates do not warrant that this site, its servers, or any mail sent from Rawnest Private Limited will not have viruses or harmful components. If any damage is caused to your computer system and any losses accrue it will not be the responsibility of Rawnest Private Limited. You will be solely responsible for any damage to your computer system or loss of data or any other harm that results from the usage of any such material.

INTERNATIONAL TRANSFER 

We are based in India and the information we collect is governed by India law. If you are accessing the Web site from outside of India, please be aware that information collected through the Web site may be transferred to, processed, stored, and used in the India. Data protection laws in the India and other jurisdictions may be different from those of your country of residence. Your use of the Web site or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in India as set forth in this Privacy Policy. 

DATA SECURITY 

Rawnest Private Limited maintains reasonable physical, electronic, and procedural safeguards to help guard your information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected, and we cannot guarantee the security of your information collected through our Web site. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

CHILDREN'S PRIVACY 

The Web site are directed toward and designed for use by persons aged 18 or older. Rawnest Private Limited will not approve applications of, or establish or maintain registrations for any child whom Rawnest Private Limited knows to be under the age of 18. Rawnest Private Limited does not solicit or knowingly collect personal data from children under the age of 18. If Rawnest Private Limited nevertheless discovers that it has received personal data from an individual who indicates that he or she is, under the age of 18, Rawnest Private Limited will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from our files by contacting us as set forth in the “Contact Us” section below.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on the Platform. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information. 

GRIEVANCE/QUERIES

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at hi@orangetwigs.com 

CHANGES

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Dec 21, 2022.